|
Frequently Asked Questions |
|
|
|
|
|
1.
Do you want help at home? |
|
Yes we
provide help for your old parents or any patient at
home. From Japawallies, to a baby sitter or even a
child-minder is available. So if you are looking for an
ayah or domestic help or a new born baby assistant we
have them all. |
|
|
|
2. How can you apply for a helping hand? |
- Read
our contract form and download the form.
-
Decide if you need a NORMAL booking or an EMERGENCY
booking.
- Fill
up the form.
-
Choose and tick the category of work you need.
- If
there are any specific instructions you want to give
mention on the form.
(like you need a HINDI speaking maid)
-
Along with the contract form send us a draft or
cheque of One month's salary of the chosen worker
category- for registration.
- You
can send the form to our local office or to our head
office in KOLKATA SALT LAKE.
|
|
3.
Process for
Registration |
|
There are three types of registration: |
-
One
month salary is our registration fee,(NANNY,CHILD
MINDER,BABY SITTER,COOK CUM DOMESTIC,CLEANER,PATIENT
ATTENDANT,OLD AGE HELP) category chosen by the
clients (time taken from registration is 30 days to
45 days)
-
For
Japa Registration for 90 days to 180 days is
12,000/- (time taken from registration is 30 days to
45 days)
-
For
Nurses registration fee it will be 18,000/- (time
taken from registration is 30days to 45days)
|
|
An additional charge of IGST (GSTIN - 19AEUPC5381G1Z4) which is 18% will
be collected on the registration amount and commission. |
|
|
|
4.
How
long do I have to wait for a maid to start work at my
place? |
|
For a normal
booking CARE may take 30 days to 45 days. |
|
For an
EMERGENCY booking CARE will try to send someone within
20 days. |
|
|
|
5. What happens if the maid sent does not suit you or
she is not comfortable working for you? |
|
You will be
given 2 replacements. |
|
|
|
6. How long will our contract with you last for? |
|
It will last
for one full year. |
|
|
|
7. What type of supporting documents do the workers
provide? |
|
Xerox of
Ration card and Voter ID card along with passport size
photo along with the local Panchayats letter. |
|
|
|
8. What happens if the maid falls sick. |
|
Inform our
local office immediately. |
|
|
|
9. In case of theft or if the maid runs away without
informing the client then what do we do? |
|
Inform the
local office and take directions immediately. |
|
|
|
10. f the client feels that the maid is not capable of
handling the job given to her what does the client do? |
|
The client
is given a seven day period to try out the new maid,
however if she is not able to do the work properly she
is to be returned to our office immediately. Keeping her
for a month and then complaining and reducing her wages
will not be entertained. |
|
|
|
11. After one year I feel I need the service of care. |
|
Yes you will
be provided with our service for which you will have to
register once again for one more year of service from
CARE. This process will continue in this manner. |
|
|
|
12. If care is not able to provide me with the maid of
my choice will I get a refund of my money which i have
paid for registration. |
|
Under no
circumstance will CARE refund or adjust the registration
fee that has been paid. However if CARE is unable to
provide you with the Emergency maid within a month the
owner of CARE might consider returning the service
charges. |
|
|
|
13. Other than Salary what else do we provide the maid
with. |
|
She should
be given food three times a day (breakfast/
lunch/dinner). Toiletries like soap oil and toothpaste. |
|
|
|
14. After enrolment we feel we do not need the services
of CARE do we get a refund of the registration fee? |
|
No the Fee
is non adjustable
and nonrefundable. |
|
|
|
|
